Still have no ADSL

This is my second complaint for the same issue, my reference number is SM198679.<br> <br> I have been waiting for ADSL to be installed for almost 6 weeks now, the technicians came out two weeks ago and tried their best to hook me up but they couldn't complete the job as they couldn't find an available line in the exchange or something. They said other technicians would come in the next couple of days to sort this out and I still haven't heard a thing two weeks later. Please can I get an urgent update on this as it is vital I have internet as soon as possible.