Still hasn't processed cancellation after FIVE MONTHS

Item: Telkom
Rating: 1
Author: Kyle B

On July 24th, I sent a cancellation form to Telkom ********** requesting cancellation of my LTE service at the end of August.

I never received a response. They continued to bill me past the end date I requested.

I then got hold of Telkom support on Facebook. They asked me to send the form to another e-mail address ********** I did so on September 17th, and I never received a response from them either. I spoke to them on Facebook again on September 23rd, and they asked me to send it through again. I did so, and once again, I never received a response.

I then added a review on HelloPeter, explaining the situation. Telkom responded to the review, claiming that they would look into it and get in touch with me. They never did, and eventually the review was removed (due to inactivity, I assume).

I've just received another bill from Telkom for December. I've blocked the debit order. I am not paying for a service which should have been cancelled 5 months ago.

Helpful (0)

Replies (2)

Kyle B's updateReviewer Update

26 Jan 2018, 11:23

Unsurprisingly, I still haven't received a response to this. In fact, I've just been debited again. I've spoken to your staff on Facebook and they've promised to help, but they haven't done anything. They asked me to send the forms through again, which I did. And once again, they did nothing.

Kyle B's update26 Jan 2018, 11:23

Reviewer Update

Kyle B's updateReviewer Update

30 Jan 2018, 11:34

I spoke to managers at Telkom on Friday and they have assured me the problem will be solved, but I am still waiting, and I've just been charged again (for the second time this month).

Kyle B's update30 Jan 2018, 11:34

Reviewer Update

I spoke to managers at Telkom on Friday and they have assured me the problem will be solved, but I am still waiting, and I've just been charged again (for the second time this month).