Still getting charged for my paid off device! - 3rd Complaint

<p>FIRST COMPLAINT: REFERENCE: ********** 2</p> <p>I signed up for a new Smart Plan 100 contract with a Samsung Galaxy Note 4 in December 2014 and was paying that contract for about 5 months before migrating the contract to the Unlimited Lite package in June 2015 at the Somerset Mall Telkom branch. I was informed that the Device instalment fee will fall away after the initial contract reaches its 24 months term. That term has expired in December 2016 already and I am still being charged the R400 device instalment fee.</p> <p> </p> <p>This needs to be attended to and removed and I need to be credited for the payments that should not have been charged.</p> <p> </p> <p> </p> <p>SECOND COMPLAINT: REFERENCE: ********** 5</p> <p>This is my second complaint about the same issue.</p> <p> </p> <p>I am still being charged a R400 Device subscription fee, but my device is already paid off.</p> <p> </p> <p>When I made my first complaint I received a call and the agent confirmed it is paid off and credited my account and told me that the fee will be removed. I just received my new account and the fee is still on there.</p> <p> </p> <p>THIRD COMPLAINT: REFERENCE: ********** 2</p> <p>After the second complaint was dismissed I created yet another complaint via the call center. I have received no feedback. I will not rest until this matter is resolved.</p> <p> </p> <p>I have received my new invoice today and they are about to charge me excessively AGAIN because the R400 IS STILL ON THERE!!!</p> <p> </p>