BP
Bridget P

1 reviews | Active since Mar 2011

10 Feb 2015, 08:58

STILL GETTING BILLS EVEN AFTER CANCELLATION

I HAVE SPOKEN TO EVERY PERSON POSSIBLE AT TELKOM AND I AM STILL GETTING BILLS FROM THEM,EVEN AFTER I HAVE RECEIVED CONFIRMATION FROM THEM. <br> EMAIL SENT ON THE 31/12/2014 BY HelloPeter Telkom:<br> Good Morning Bridget<br> As per our discussion we have waived the penalties. Your service will be cancelled on the 31.01.15 which is the month's notice. We will be able to log a dispute once the final account has printed for further credits on the incorrect internet account that was activated.<br> Kind Regards<br> Zulfah <br> <br> EVEN AFTER THIS EMAIL I RECEIVED A BILL OF R2037.80 ON THE 10/02/2015. WHAT IS TELKOM NOW BILLING ME FOR?<br> <br> WHAT WILL HAPPEN IF TELKOM ENDS UP HANDING ME OVER TO DEBT COLLECTORS? WILL I BE HELD RESPONSIBLE FOR THE LAWYERS FEES THAT I WILL RECEIVE?<br> <br> I HAVE BEEN DEALING WITH THIS CASE FROM NOVEMBER, I HAVE CALLED TELKOM MORE THAT I CAN COUNT, I HAVE LOGGED COMPLAINTS ON HELLO PETER, THEY HAVE RESPONDED TO SAY THEY WILL SORT OUT THE PROBLEM, BUT I AM STILL HAVING ISSUES WITH THIS. <br>

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Replies (1)
Telkom
Telkom's reply10 Feb 2015, 14:23
Official
Hello Brigap,

We certainly understand and acknowledge why you wanted to bring this matter to our attention. Be assured that your query has been escalated to our Billing Team to assist and feedback will follow.

Apologies for any inconvenience caused.
Please find your ***

Regards,
Zandiswa Gunu
Telkom Social Media Team