AS
Adriaan S
1 reviews | Active since Dec 2014
14 Dec 2017, 11:26
Still getting billed for account that was cancelled in August 2017
Hi, How do you get Telkom to stop billing you for services that were cancelled about 5 months ago?
After submitting the cancellation in August I received a bill stating that I owe R0 on my account and I was happy about this. The next month I received another bill stating that I now owe them x2 the amount that I normally had to pay.
After spending about an hour holding onto the line waiting for someone to assist over the phone I decided to take it up with their Facebook team. They tried to assist and said I must wait for the next bill to see if it is sorted.
When I received my latest bill I found that I am still being charged for services that were cancelled about 5 months ago and I can still see the previous double amount on it.
I contacted their facebook team again to notify them of this but there is no response even when you can see they are online.
What must one do to get the account cancelled?
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Replies (2)AS
Adriaan S's updateReviewer Update
02 Jan 2018, 09:02Hi, Thank you for getting back to me.
"Records shows the account has been cancelled as requested however the service provider ONLY ceased the service in Oct not in August as advised which we have no access to cancel the line they had released on their part.We will request credit for Nov however the Oct month you will be charged."
Thank you for requesting a credit for October (will still have to wait and see if that actually happens)
I still feel it is wrong that you expect me to pay for the service that I wasn't even using at all just because someone on Telkom's side forgot to send the application through to cancel my subscription.
I don't want to pay for Telkoms mistakes. This is not fair at all and it's wrong for you to expect that people will accept this.
How much money do you make by trying to trick and push people like this? How much money do you continue to make from services that's been cancelled but people are still getting billed for it?
How much money do you make from people just giving up all hope and end up paying the amount that you keep on charging them.
I'm not one of those people and I'm not going to pay for your mistakes. I cancelled my service in August and that's the last month I will be paying for.
AS
Adriaan S's update02 Jan 2018, 09:02
Reviewer Update
Hi, Thank you for getting back to me.
"Records shows the account has been cancelled as requested however the service provider ONLY ceased the service in Oct not in August as advised which we have no access to cancel the line they had released on their part.We will request credit for Nov however the Oct month you will be charged."
Thank you for requesting a credit for October (will still have to wait and see if that actually happens)
I still feel it is wrong that you expect me to pay for the service that I wasn't even using at all just because someone on Telkom's side forgot to send the application through to cancel my subscription.
I don't want to pay for Telkoms mistakes. This is not fair at all and it's wrong for you to expect that people will accept this.
How much money do you make by trying to trick and push people like this? How much money do you continue to make from services that's been cancelled but people are still getting billed for it?
How much money do you make from people just giving up all hope and end up paying the amount that you keep on charging them.
I'm not one of those people and I'm not going to pay for your mistakes. I cancelled my service in August and that's the last month I will be paying for.
AS
Adriaan S's updateReviewer Update
15 Jan 2018, 14:56So after long chats with the Telkom Social team and after I was told
"-Hi Adriaan, we just confirming that both the line and ADSL service have been cancelled. ^Lebo
-Thanks for letting me know, lets just hope the billing issues are sorted out
It should be R0
-Pleasure Adriaan yes account will be closed now. ^Lebo"
But today I received my invoice hoping for it to be settled and sorted out only to realise that I am still being charged for services that's been cancelled in August 2017!
What is the next step I must take to get this sorted out.
Note: The error was on Telkom side but now I am the one who needs to sort it out and follow up (with no luck).
AS
Adriaan S's update15 Jan 2018, 14:56
Reviewer Update
So after long chats with the Telkom Social team and after I was told
"-Hi Adriaan, we just confirming that both the line and ADSL service have been cancelled. ^Lebo
-Thanks for letting me know, lets just hope the billing issues are sorted out
It should be R0
-Pleasure Adriaan yes account will be closed now. ^Lebo"
But today I received my invoice hoping for it to be settled and sorted out only to realise that I am still being charged for services that's been cancelled in August 2017!
What is the next step I must take to get this sorted out.
Note: The error was on Telkom side but now I am the one who needs to sort it out and follow up (with no luck).