1 reviews | Active since Apr 2012
Still getting billed 4 mths plus after cancelling
I cancelled my Telkom account in June or so earlier this year, paid the final bill and took everything out. Unfortunately I am still getting billed every month and receiving a statement every month that obviously accumulates. The amount is less than R5. Have tried last two months to get this stopped before it looks like I'm not paying my bills which I do religiously every month. I DO NOT HAVE A TELKOM LINE SO CANNOT PHONE CUSTOMER CARE TO SORT THIS OUT! Everytime I manage to find a new number/email/chat way to get in contact with Telkom someone sends me an email to phone a number from my Telkom account. Ridiculous I know! Without being able to physically talk to anyone or have a skilled someone assist me as it's probably a bunch of kids or the least performing employees being used to assist ex customers I have no other option but to revert publically to Hello Peter. Please someone, anyone just remove me from your system. I cancelled due to unhappiness with customer service and useless support and this just reinforced my decision to rather pay more at another service provider than to depend on Telkom. Thanks!
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM158425.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM158425.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
