Still getting billed

On 30 November 2017, I sent through a request for my line to be cancelled. There was an initial problem with my ISP where they had to do something on their side. This was eventually sorted out end of December 2017. I then requested the line cancellation again.

Since then, I've requested the cancellation 4 times. On 21 February 2018, I received a sms with a reference number ( ********** 64A) confirming that my line is cancelled.

But I'm still getting billed for this line!!!!! I've spoken to call centre agents but as usual, no one knows what is going on. So, I'm feb up. I am putting a stop-order no my account so Telkom can't debit my account anymore.

I've had enough of Telkom & their useless customer service. If you have any issues with this, you can chat to my lawyer.