Still gets billed after my contract expired!!!!!!!!!!!!!!!!!!

Item: Telkom
Rating: 1
Author: Francois B

I have been a customer of Telkom for many ears now. This is definitely the worst service received from Tekom. By the end of September 2017 my LTE contract expired & did send in the cancellation form as Telkom requested on 27 September 2017. Telkom told me someone of their accounts will give me a call with in 21 days, till today 05 December 2017, NO one of Telkom called me, I have to call them, then I get told by the agent that he/she will escalate this to accounts & that I will receive a call with in 24 hours, never happening. I still get billed for every month after my contract has expired, WHY???

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Francois B's updateReviewer Update

21 Dec 2017, 16:25

Hi Keagan Thank you for the responds. Now I get asked again by Telkom via email to resubmit an cancellation form. There is cancellation form already on my profile on your system that I submitted on the 27th September 2017. I still get billed, as Telkom not doing their job correctly. So let me know something, will I be refunded for October, November & December deductions that was done??? Please do take note that I will go to social media & to my attorneys if this issue don't get sorted ASAP. I expect a call with in 24 hours from yourself or the accounts department to tell me what Telkom will do to get this sorted out. Please get this sorted out. Regards

Francois B's update21 Dec 2017, 16:25

Reviewer Update