Still Frustrated

Ref SM194016<br> <br> I was contacted by a telkom consultant named Launa who asked that I forward my bank statements to [Email Removed] <br> Your mailbox is full so my emails keep bouncing back. I am still waiting on response about the money owed to me by telkom that no one can explain to me where my money is and when I can expect to be refunded. Telkom R1045 is no joke and I really would like my money back. I am not sure how many more times I need to explain this story. You took double the payment on the 29/01/16. When I called last week no one could help me as the amount of over R2000 taken from my account had not been reflected on any of your systems yet. Was asked to send the bank statements but emails not going through. Twitter responses remain the same- \we are looking into it\". I am really feeling hopeless as no one is able to tell me where my money is and when I can expect it back. <br> <br> Please assist. <br> Thank you "