Still faulty telephone line after 9 days

Good day My telephone line was strike by lightning on the 3 January 2017. Since then, no Telkom technician contact me to come and repair the line. The ADSL was working for a day, but the phone is dead and not working. After a strong wind on the 03-01-2017 my Telkom cable lies on the ground and is broken into two pieces. I need Telkom to come and replace my telkom cable and fix the telephone problem. This is not the first time that I report Telkom of his BAD!!!!! service to REPAIR FAULTY LINES. It seems they don't care about there customers.