1 reviews | Active since Feb 2016
Still don't want to help
I've previously complained about my line not working, it turns out the cable was ****** last week Tuesday, Telkom replaced the line on Friday but it's still not working.<br> <br> It turns out that they cancelled my line and it's now just a normal phone line and no longer an ADSL line. <br> I phoned them to activate the ADSL line on Monday the 8th of February, I was on the phone for almost an hour and was not only told that I can no longer get a 4MB line because there is only 2 ports and when Telkom cancelled my internet they gave the port to someone else, but that it will take 48 hours to reactivate the line as well. Today on the 9th of February I phoned to ask how long it is still expected to take I was told that the activation was never put through. The technical faults department put me through to sales AGAIN to activate it and sales told me they can't help I need to go the the faults department.<br> <br> I spoke to 2 managers who couldn't help me, and a team leader in sales who put me on hold for 52 minutes before dropping the call.<br> <br> I phoned again and was told it will take at LEAST 7 WORKING days to activate the line again.<br> <br> Come on Telkom!!!!!
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Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible. We do apologise for the delay.
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Regards
Keagan
Telkom Social Media Team
