Still Disgruntled

I complained about my moms Telkom phone a couple of weeks ago. Telkom contacted me in connection with her line that has not yet been migrated and said they would sort it out. To date, the fixed land line look alike Waya Waya is still not working. Telkom has sent the phone, the sim card but still NO LINE!!!!! When will we get this sorted out? The landline number that was supposed to be migrated is (011) ********** . Three months now without her land line and that too after she paid the years subscription 2 days before the line went out!