Still Disconnected But Payments UpTo Date

I have listed Hatfield but really this complaint is against Telkom. I have paid twice in September because I was leaving the country once in October and once in December this year. Some idiot cannot count and has disconnected us. This is *****ing because your records should reflect up to date payments. No one is helping to connect us despite providing proof of payment. What more must I do to get us connected? The number that has been disconnected is ***. Telkom should refund us since disconnecting us from last month!!!! So useless :(