Still disappointed

This is the third letter and I am still trying to get specific information from Telkom. They were supposed to fix the lines yesterday according to the sms they sent. While the cable has now been replaced for which I am very thankful, the phones are still not working. If I phone their call centre they tell me there is a problem in the area. The response that I get from Telkom regarding my problem is just to tell me the consultants are investigating the problem. NO feedback, timelines, information as to what is being done, when the problem will be resolved is given. While it may be considered a response it is actually just an automated reply. I have tried to give feedback on their response and have not been able to work out how to do that. I am a senior citizen and not up to all the technologies.<br> <br> The reference numbers are: 22CWZ251215 and Hello Peter ref no: SM190099. PLEASE do not tell me someone is investigating it. Please phone me and tell me what is happening and what I can expect. I need definitive information please, not vague platitudes. The businesses conducted from this farm are also affected. Not even the head of the technical department will help.<br> Thank you