LP
Leon P

1 reviews | Active since Mar 2015

19 May 2015, 19:36

STILL DEDUCTING CASH AFTER CANCELLATION

After first reporting TELKOM on Hello Peter. They eventually phoned for the first time in months after I sent numerous cancellation request via e-mail and telephone. This was because of a service they sold to me that I could not use. And they kept on deducting monthly installments after numerous attempts from my side to get the service cancelled. <br> Now they told me that they accept cancellation but I need to PAY A CANCELLATION FEE... AFTER they deducted numerous amount out of my account. <br> I told the representative that I will pay the fee after they refund the funds they took for the past few months...<br> Nevertheless that was the last time I heard of them... as expected.<br> <br> And they still deduct moneys from my account. **************** from end users who cant get hold of them for anything other than sales...<br> <br> POOR POOR POOR rating for this telecommunication giant.<br> I will not ever advise anyone to make use of their services!!!<br>

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Replies (1)
Telkom
Telkom's reply19 May 2015, 19:51
Official
Hello Pilot_Leo,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM111970.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team