STILL DEDUCTING AFTER CANCELLING!!!!!

Opening internet reference number: <br> Reference ***<br> <br> Account was opened in June (20GB internet bundle). A day later, the account was then CANCELLED (by my father inlaw, who is the account holder - found a much better supplier). Telkom then invoiced him, the pro-rata amount, end of June - EVEN THOUGH HE HAD CANCELLED!!!<br> <br> Went in to Kenilworth Centre Branch to query this- the MANAGER advised that he should pay the full amount, and thereafter will be credited/refunded by the next statement. He then proceeded to pay this amount at the store, that day.<br> <br> Today is the 29 July, and guess what? A statement was received that he OWES another R250 for \Uncapped"internet"