1 reviews | Active since Jul 2015
STILL DEDUCTING
I have laid a complaint on HelloPeter.com on 25 July 2015 about your poor customer service regarding my contract that was already paid up in full and not cancelled even after I have filled in a cancellation form.On 29 July 2015 I received a sms and voice mail stating that my contract was successfully cancelled with reference ***8 and that any amounts deducted would be refunded to me. However on 26 August 2015 an amount of R295.50 was once again ********ly deducted from my bank account. This now means I have to go back to my bank and reverse the deduction for the third time because you people are too ***********. You have proven that you are incapable of refunding my money and I would rather reverse the deduction myself.Get it in your heads I DO NOT OWE YOU THE R295.50. That amount is an ******** and ******* deduction for those of you that are unable to understand. Go look up the records for MSISDN *** (contract sim).Furthermore I have wasted a lot of my Telkom Mobile data while trying to sort out this issue on the internet and I feel it is only fair that I need to be reimbursed of my lost data.The number the data can be allocated to is ***.<br>
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Your ***
We apologise for any inconvenience caused.
Regards,
Bongani
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Bongani
Telkom Social Media Team
Best regards,
