LB
Leon B

1 reviews | Active since Jul 2015

04 Sept 2015, 22:19

STILL DEDUCTING

I have laid a complaint on HelloPeter.com on 25 July 2015 about your poor customer service regarding my contract that was already paid up in full and not cancelled even after I have filled in a cancellation form.On 29 July 2015 I received a sms and voice mail stating that my contract was successfully cancelled with reference ***8 and that any amounts deducted would be refunded to me. However on 26 August 2015 an amount of R295.50 was once again ********ly deducted from my bank account. This now means I have to go back to my bank and reverse the deduction for the third time because you people are too ***********. You have proven that you are incapable of refunding my money and I would rather reverse the deduction myself.Get it in your heads I DO NOT OWE YOU THE R295.50. That amount is an ******** and ******* deduction for those of you that are unable to understand. Go look up the records for MSISDN *** (contract sim).Furthermore I have wasted a lot of my Telkom Mobile data while trying to sort out this issue on the internet and I feel it is only fair that I need to be reimbursed of my lost data.The number the data can be allocated to is ***.<br>

0
Replies (1)
Telkom
Telkom's reply04 Sept 2015, 22:23
Official
Hello LCBritz,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Bongani
Telkom Social Media Team

Best regards,