1 reviews | Active since Jul 2015
Still debiting my account when account closed
On the 27 April 2015 , i closed my Landline and adsl with telkom as i felt i was not using it. Telkom would debit my account randomly from the 30 of the month when i specifically asked for the debit orders to come off after the 3. Thus causing the debit order to bounce, and leaving me with a R60 bank charge every time this happened. My services were then disconnected on the 29 April 2015. i have now received 3 more debit orders off my account. One the beginning of May, wish i understood was for the previous month. But also beginning of June and now beginning of July. I am being billed for something i am not using. I phoned the 10210 on the 2 June 2015. ref no. ***5, and was told that it would be resolved by the 9 June. and i would be refunded. i have had no correspondence from anyone, no refund and charged for July as well!
Thank you for bringing this matter to our attention.
We are currently liaising with our Billing Team for further assistance and we will revert back to you with feedback.
Your Social Media reference number is SM126036.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo M
Telkom Social Media Teasm
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Thank you for bringing this matter to our attention.
We are currently liaising with our Billing Team for further assistance and we will revert back to you with feedback.
Your Social Media reference number is SM126036.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo M
Telkom Social Media Teasm
***
