EC
Edwina C
1 reviews | Active since Jan 2012
31 Mar 2015, 08:53
STILL DEBITING MY ACCOUNT
My contract ended end of February 2015 I contacted the call centre in January to request for the contract to be cancelled once it ends I was told to go to the Telkom mobile website to download the cancellation form , i completed the form and emailed it to the department that deals with cancelations. I never received a call just a sms that my case has been closed with the case number ***6 and I assumed that my contract has been closed and stopped but now they are still debiting my account with the amount of R90.00 I dont use the telkom mobile sim and never had since I took the contract. I want this money back I dont owe them anything and I want my contract STOPPED as I requested. I am NOT HAPPY
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Telkom's replyOfficial
31 Mar 2015, 11:03Hello eddie83,
Thank you for your post.
We have tried contacting you telephonically with no luck. Kindly note that we have sent you an email.
Your reference number is SM100228.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for your post.
We have tried contacting you telephonically with no luck. Kindly note that we have sent you an email.
Your reference number is SM100228.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Telkom's reply31 Mar 2015, 11:03
Official
Hello eddie83,
Thank you for your post.
We have tried contacting you telephonically with no luck. Kindly note that we have sent you an email.
Your reference number is SM100228.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for your post.
We have tried contacting you telephonically with no luck. Kindly note that we have sent you an email.
Your reference number is SM100228.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***