Still Charged Monthly for a Device Telkom Never Repaired

In April 2024, I submitted my pocket router to Telkom for repairs at the Dosbonville mall outlet/store . Two weeks later, I received a call informing me that it was “fixed” and ready for collection. When I arrived, I asked the consultant to switch it on in-store and to my frustration, the device was in the exact same condition as when I handed it in.

I left it there again and requested that it be properly repaired. Since then, I have never received any update. Every time I visited the outlet to follow up, I was either ignored or met with excuses.

Fast-forward to July 2025: I went in for a third contract and explained my ongoing issue to Xolela, who genuinely tried to assist. However, despite his effort, I am still struggling to get this matter resolved. My emails are being completely ignored, and no one is communicating with me or giving me any progress.

What makes this even worse is that Telkom has been consistently deducting the insurance premium every month for a device I have not used in 18 months.

This entire experience has been frustrating, unacceptable, and frankly shows a complete lack of accountability. I simply want this resolved once and for all.