sW
shaun W

1 reviews | Active since Aug 2009

06 Dec 2016, 08:08

still cant help

<p>I laid a complaint a while back that i wanted to upgrade my LTE package. Eventually someone from telkom contacted me and i discussed the promotion i wanted and was told i MUST go into a Telkom store. I told them i can see the special online and was told again go to store. SOi went to a store . Waterfall mall, spoke to Bongy Mcunu, she told me i have to do the special online. Spoke to her manager same thing. SO we tried to phone Telkom upgrades department ...Bongy phoned and i phoned from my cell phone, over 25min , then calls were dropped and i left</p> <p> </p> <p>If Telkom doesnt want busioness just say so, how hard can it be to upgrade. Why do you have specialkks but no one can access them</p>

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Replies (1)
Telkom
Telkom's reply06 Dec 2016, 17:57
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,