AJvR
Andries Jansen van Rensburg

1 reviews | Active since Jul 2011

06 Apr 2016, 21:10

STILL CANT GET EXPIRED CONTRACTS CANCELLED!

PLEASE ASSIST!<br> *Send Cancellations forms 5 weeks prior last day of 24 month contract.NO FEEDBACK.<br> *Went to Woodlands Store 4 Weeks prior last day of 24 months contract and handed in the Cancellations form per hand.Consultant promised that contract will automatically be cancelled and the TWO primary numbers will be put onto prepaid and the multi Sim numbers would be cancelled.<br> * Contacted the Call Center 3 days after the contract should have expired.STILL NOT CANCELLED.<br> *Wrote my first Hello Peter report. Still not Cancelled.<br> * Went to the Woodlands Store again 5 days after contract should have been cancelled.Lady unable to stop contract says her system can not remove the multi Sims but she will mail somebody to assist. STILL NOT CANCELLED.<br> *My wife/I phoned Telkom AGAIN(3 weeks after contract should have expired) and we GOT A CRAZY BILL.She will escalate. STILL NOT CANCELLED<br> *Writing my second Hello Peter 8 Weeks after initial cancellation communication.Hope this time somebody can assist.All I can say PATHETIC!<br> Please assist:Other Reference info: Call Center with in depth information:Ntabiseng5April17:25<br> I will not pay a cent after 17 March 2016.(End of Contract.)<br> Please asssit! <br> <br>

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Replies (1)
Telkom
Telkom's reply06 Apr 2016, 22:03
Official
Hello andriesjvr,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Regards
Hilary
Telkom social Media Team