AN
Alberto N

1 reviews | Active since Jun 2014

01 Mar 2016, 12:21

still cannot sort accounts - or lines - or routers

I have 2 TELKOM accounts - so TELKOM double bills me for the same services on both accounts...<br> Speak to their accounts department? Done so a dozen times - if somebody actually understands what I explain to them and they fix the problem, the \system\" doesn't seem to fix it - so then it is apparently the new services people who must fix it or the Technical guys...<br> As to Tech support - that doesn't exist - my line in Valhalla was reported more than a week ago - still waiting for that technician who was apparently assigned at 10h26 on Saturday...<br> Need a router replaced? just don't go to a Telkom shop - they never have stock - but I must pay the account...<br> <br> My sympathies to the few people in this organisation who try to render a service while carrying the vast majority of lazy ***********s..."

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Replies (1)
Telkom
Telkom's reply01 Mar 2016, 14:27
Official
Hello AlbertoNothnagel,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM207179

Regards
Luleka
Telkom Social Media Team