MG
Michael G

1 reviews | Active since Mar 2009

22 Jun 2015, 12:24

STILL CANNOT CANCEL LINE!!!

Dear Telkom.<br> <br> I AM FED UP! I cannot keep trying to fix my accounts/billing/new services.<br> <br> I have been on the phone for the last 35 mins(i keep being transferred between billing and cancellations).update: NOW 51mins<br> <br> Please cancel ALL services/lines/packages on the following lines.<br> <br> JHB: ***<br> CPT: ***<br> <br> 1) Please do not tell me to email [Email Removed] I did that In on 2 of Feb 2015 and its still not cancelled.<br> 2) Please do not ask me to call the callcenter(im NOW sitting at 51mins and still being transferred around).<br> 3) Please dont ask me to go into a branch, i have tried that, they asked me to forward the original email and after that they said we have to wait.<br> <br> Please contact me on *** if you want to try to help me.<br> <br> I have made complaints on facebook, hello peter(3 months ago and last week) and on the telkom site and it still not resolved.<br> <br> WHAT MUST I DO TO GET YOUR ATTENTION!!!????????????<br> <br> Please if you let me know that you cancelled ALL my telkom services i would gladly convert this to a compliment.

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Replies (1)
Telkom
Telkom's reply22 Jun 2015, 15:01
Official
Hello MichaelGW,

Apologies for all inconveniences caused.

Rest assured that our Technical Team are addressing this matter and will provide feedback soon.

Kind Regards
Tebogo Nash
Telkom Social Media

Best regards,