STILL BROKEN AND STILL NOT INSTALLED

Where to start...?

I have ADSL, wait no, it is not ADSL because I cant access the internet because “it seems there is a problem at the exchange” according to your Technical Director, Khayalethu Mesh.

Then I get given a “B” reference number for my Fibre line fault, in the same conversation with said Technical Director, Khayalethu Mesh...

Thank you Khayalethu Mesh for giving me a reference number for my faulty fibre optic line. The reference number is B ********** 74, thanks for being so proactive.

So what now?

Go and order a Fibre Optic line from the “quick and convenient” Telkom store at Woodlands Mall. (Early to mid January 2018)

Great! We get a date that they will contact us to come to install it.

This is after being bombarded almost weekly from every possible angle to upgrade to Fibre, since October 2017...

Please tell me, Telkom, what the F*#@ is going on?

Complaining doesn't help, your technical support is up to ****, your SMS said that Fibre installation was going to take place on 24/01/2018 STILL, NO ONE HAS BOTHERED TO CONTACT ME??!!

Some lovely chap phoned on about 25/01 to check if I am satisfied with my new installation, OFCOURSE NOT, IT HASN'T BEEN INSTALLED. Haven't heard from him either, must be the marketing manager that phoned?

So what now?

Please don't bother reacting to this, it is merely for some light reading and a bit of a chuckle at the state of your “operations”

Warm regards Happy Telkom Customer