SF
Sergio F
1 reviews | Active since Sept 2015
24 Sept 2015, 21:54
Still billing me for a cancelled contract
I had a 12 month Stellenbosch University student internet bundle contract at R99 with Telkom which came to an end on 30 June 2015. <br> <br> I cancelled the contract on 31 July 2015 after receiving a R800 bill from Telkom. <br> <br> After numerous calls to the Telkom call center and visits to the Stellenbosch and Tygervalley branches, the contract has still not been cancelled. <br> <br> All I have to show for trying to cancel the contract is a bunch of reference numbers and 3 bills.
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Replies (1)Telkom's replyOfficial
26 Sept 2015, 19:48Hello SLF10,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM149483.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM149483.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Telkom's reply26 Sept 2015, 19:48
Official
Hello SLF10,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM149483.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM149483.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
