GB
Gerrit B

1 reviews | Active since Mar 2009

17 Jul 2015, 09:02

Still billing dismantled service

I have cancelled my ADSL line in KZN on the 5th of May this year with reference ***A. Subsequent to this cancellation I have now received 3 bills, one that did not contain the dismantlement date meaning that the pro rata calculation was not done for the final month and 2 more bills for full months rental. After the bill that was issued in June I phoned the call centre again on 15 June, only to be told by the agent that she could not assist and that the team leader was on a call but would phone me back. This call was never received. Is there somebody that can resolve this matter?

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Replies (1)
Telkom
Telkom's reply17 Jul 2015, 09:40
Official
Hello bothagt,

Thank you for making contact with us

This response serves as confirmation that your query has been received and it has been escalated to accounts.
Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM126246

Regards
Luleka
Telkom Social Media Team