Still Billing ADSL Line even after Hello Peter

Still being billed (April) and line not cancelled after a follow up Call to Hello Peter post of which was confirmed telephonically and SMS confirmation to be cancelled.<br> SMS Ref ***<br> <br> Below is original Hello Peter<br> SUPPLIER'S RESPONSE Telkom Time and Date 10:57:45 | Tue 8 Mar 16<br> Hello sjearp,<br> <br> Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.<br> Your ***<br> We apologise for any inconvenience caused.<br> <br> Regards,<br> Moenieb.<br> Telkom Social Media Team.<br> Telkom<br> <br> INCIDENT Tue 8 Mar<br> HEADLINE <br> Telkom Still Billing ADSL Line Cancelled In Nov<br> I have been Requesting to Cancel my Telkom Line since Nov 2015, Account Number # ***. <br> I sent through the relevant Docs, Id's etc on the 17th Nov 2015 of which a Cancellation Receipt was received.<br> Then sent through the relevant Docs again on the 13 Jan 2016 asking why it had not been cancelled, again a Cancellation Receipt was received.<br> I escalated with call centre &amp; supervisor on the 24 th Feb 2016 and sent through again all previous correspondents and Docs to [Email Removed]<br> Still my account has not been cancelled and I'm being billed for a ADSL line I don't use.<br>