DM
Dino M

1 reviews | Active since Oct 2010

22 Jun 2017, 14:37

Still billed due to consultants MESS UP!

<p>I sent an email on 4 May 2017 to cancel services as I relocated. on 30 June I called to confirm and advised by Micayla that this will be cancelled on 5 June. I was then advised by her, that its the same thing IF I "TRANSFER" and not cancel. Being the idiot I am, I listened to her! Biggest Mistake! I was billed end of May, and now another sms stating I am due to be billed end of June!!! Wat the hell is going on??? I sent my email to servcancellation. Micayla needs to pay for this as I will NOT be paying the bill. Telkom can report me to the credit bureau, I will take this up to the consumer council.</p> <p>I had enough of this PATHETIC SERVICE!!!!</p>

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Replies (1)
Telkom
Telkom's reply23 Jun 2017, 14:58
Official

Good day Dino,

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team