1 reviews | Active since Mar 2015
Still being overcharged after numerous complaints!
Good Day,<br> <br> I have been with Telkom for 5 months yet they STILL cannot bill me correctly.<br> <br> I am being charged an extra R180.00 every month on what seems to be a simple straight forward package. I rent a telephone line but I do not use it and I have ADSL with Capped data. It should be one straight forward price?<br> <br> You advertise R601.00 for 20mb DSL line plus 50GB of data and you charge R175.00 for telephone line rental. That equals R776.00 and I am happy to even pay you a round figure of R780.00 but I am being charged almost R960.00!!!<br> <br> Come on guys, I am tired of spending hours upon hours on your so called helpline and even posting on HelloPeter is getting old now. If there was an alternative supplier of stable ADSL in South Africa I would choose them over you even if it cost more. <br> <br> I do apologize if I come across rude but this is really going overboard now. Hilary Pea**** took my complaint last time but only resolved half the problem, I am still being billed more than I should. Please sort out this issue Telkom!
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM107345.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM107345.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
