Still being misled by Telkom

This is a follow up review with regards to my issue with Telkom. So my after contacting Telkom they said they would adjust my invoice. September's invoice came with a R59 amount due, I assumed that it had been adjusted. And so decided to pay double the invoice due to cover this and next month. Now my account has been suspended and the invoice has not been adjusted. I them to query this and the consultant I dealt with escalated the matter to her manager and she said i will be given feedback in 72 working hrs. I'll keep posting the progress and hopefully this can help someone else.