Still being debited after numerous requests for cancellation!

<p>On 15 October, I wrote a review regarding Telkom and my mission to cancel our account. I was given the following reference number: AI ********** . Despite being contacted by Telkom saying that cancellation would be done, yet another debit order went off on 2016-10-31. That brings the number of debit orders since cancellation to 4. A total amount of R 756 is therefore now owed to us. We received a statement on the 4th of November stating that we are R385.16 in credit. Why has our account STILL not been cancelled?? And when will we be refunded the amount owed to us?</p> <p> </p>