1 reviews | Active since Jun 2014
Still being charged for service cancelled 6 months ago
I submitted a post to hello peter back in Feb. (Copied below) 3 months later I am still getting invoices. Nothing has been done! My next step will be to seek legal advice. Mid December i went into the branch in Canal Walk to cancel mobile data contract. I was told to email [Email Removed] with the document found here [URL Removed] I emailed my ID and completed form on the 15th of Dec 2015. No response. I emailed again on 21st Dec for confirmation. No response. I emailed again on the 2nd Jan for confirmation. No response. I called and spoke to someone [Email Removed] who said he would chase it and that I would not get charged mid Jan as the notice period is 1 month. I got charged on the 15th Jan 2016 2016-01-15 TELEPHONE ACCOUNT TELKOMMOBI50***x R 399.00- I emailed again on the 3nd Feb for confirmation. No response. I got charged on the 15th of Feb 2016 2016-02-15 TELEPHONE ACCOUNT TELKOMMOBI50***x R 399.00- I emailed again today (23rd Feb). I doubt I will get a response. I want this contract to be cancelled, and these two payments to be refunded.
Hi zeus3324.
Sorry for the delay and inconvenience caused. This matter will be escalated for urgency and our consultants will be in touch.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team
Hi zeus3324.
Sorry for the delay and inconvenience caused. This matter will be escalated for urgency and our consultants will be in touch.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team
