Still being charged for ADSL line I cancelled 3 months ago

<p>I phoned telkom early in March 2017 to cancel my ADSL line. The consultant informed that a cancellation form needs to be submitted via email to ********** Despite the product being taken out telephonically you cannot cancel the same way. Nevertheless the forms were submitted on 10 March 2017. An automated reply was received stating that a consultant would call within 21 working days. No call was forthcoming and in May I was charged again for the product. I thereafter called the call centre on 08 May 2017 to complain and spoke to a Temba Sebatla who asked that i submit the forms to him and he would address the matter and have the ADLS line cancelled and credit passed for payments made. An additional month has passed and still nothing has been done as I am still being charged for this product.</p> <p> </p> <p>Please can someone address this matter and contact me as a matter of urgency as I am not going to pay an additional month for a service I cancelled 3 months ago.</p> <p> </p> <p> </p>