RP
Rahiim P

1 reviews | Active since Jul 2012

25 May 2015, 11:40

Still being charged after contract Cancel notice.

I handed in notice for 2 cellphone contracts that i will not renew and they can change to pre-paid when they expire. Only 1 contract was actioned and i have been charged for the other contract for 4 additional months though.<br> The call center says there is no note to cancel the other one and yet i have the scanned documents to prove that i submitted them to the email address provided to me.<br> Twice when i was told to hold at the call center the phone was just put down on me.<br> <br> I am past the place of reason...I refuse to pay another month of this contract and i want my money back for the past months that i shouldn't have been billed.<br> <br> I don't use any of these numbers that I'm being billed for since January this year.<br> These cancellations were sent more than once as well. In December and January.

0
Replies (1)
Telkom
Telkom's reply25 May 2015, 14:03
Official
Hello rahiim786,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is SM113119.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
***