Still being charged after cancelling months ago

To whom it may concern,<br> <br> I have previously cancelled both my internet and mobile services with Telkom.<br> The internet successfully cancelled as did the monthly charge for the physical cellphones.<br> <br> I made it very clear at your Greenacres Port Elizabeth, South Africa branch that I needed all services to be cancelled and agreed for them to be run out, to avoid the R1200 early cancellation fee.<br> <br> However, even after cancelling in July/ August 2015 (and completing the 2 year obligation in December 2015, which I assume is the only reason I am still being charged, even though I first signed up with Telkom Mobile in December 2011)I am still being charged R213.00 (in total) for the two phones every month on a smartplan 50 and once off voice bundle.<br> <br> Once again, after going into your branch, successfully canceling \some\" of what was agreed upon, I also emailed [Email Removed] with the cancellation document for these two phones/ sim cards 10 days ago with no response.<br> <br> I have not used these sim cards since 03 August 2015 and am unable to due to working abroad.<br> Please cancel this charge to my bank account immediately.<br> Please advise if you require any further information"