Still being charged 3 months after canceling line

Item: Telkom
Rating: 2
Author: Sharon R

Cancelled my line in June, got a reference number, still charged the following month and the following...phoned again was promised to be reimbursed and assured that line was cancelled! *******! Got ANOTHER bill! TELKOM owe me over R500! They can blacklist non-payers but happily take money *******ly from my account! And no-one answers emails or complaints! Sick of it. TELKOM? What are you going to do?

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Replies (1)

Telkom's replyOfficial

25 Aug 2015, 17:33

Hello Shrein,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team for further assistance.
Your reference number is SM138324.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
***

Telkom's reply25 Aug 2015, 17:33

Official