pW
peter W
1 reviews | Active since Jan 2016
27 Jan 2016, 21:15
Still being billed for expired contract.
i upgraded my existing contract with telkom mobile telephonically and after 3 months i have not yet received my cellphone and i am still being billed.<br> i have been to the n1 city branch on various occasions and still no one can help... the excuse is that i dealt with an outsourced company and all documentation had been lost, yet i am receiving 90 free minutes for the new contract.<br> i would like to be contacted and the matter to be resolved asap!
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Telkom's replyOfficial
27 Jan 2016, 21:48Hello peter john,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM193437
Regards
Tumelo
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM193437
Regards
Tumelo
Telkom Social Media Team
Telkom's reply27 Jan 2016, 21:48
Official
Hello peter john,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM193437
Regards
Tumelo
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM193437
Regards
Tumelo
Telkom Social Media Team