Still Being Billed For Cancelled Services

I wrote a previous report as I got no response to my 30 day cancellation request. I eventually got the matter resolved (Case Number: SM86793), and received a phone call from Telkom confirming that ALL of my subscription services would be cut off on 24 February. On 24 February my phone and internet stopped working as requested so I thought it had been disconnected. However, on my bill I got charged for subscription services from the period of 15 February to 14 March when I should have only got charged until 24 February. I paid the full amount of the account and assumed that I would get a refund on my next account from when my services were disconnected, but I then got billed for the next full month from 15 March to 14 April. All of my subscription services were terminated on 24 February so I should only have been charged from 15 February to 24 February and I should have received a refund for the rest of the month as I paid until 14 March. I should not be charged at all for 15 March to 14 April. I am currently overseas so please email me only. My service number is ***.