Still being billed for cancelled products

<p>On the 11th May 2016, we emailed the relevant forms and information through to the service cancellation email address and received an email acknowledgement in reply. A few weeks later, we received a call from Telkom to say that they had received the forms and the cancellation would occur as requested.</p> <p>However, we are still being billed?</p> <p>I have emailed, phoned and gotten nowhere with resolving this! Please can someone contact me to get this sorted out!!</p>