Still being billed for add on device
After logging a case last month I still have not heard anything back from Telkom. I am being billed for an add on device which have been paid of a couple of months ago. After waiting for someone to answer for about 15 minutes i get helped. The person who assisted me said I must hold the line while she goes through my account, the my call get transferred to a business menu and I haveto make new selection and wait in a cue again. CASE NUMBER ***0. Please contact me so that we can sort this problem out.
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Telkom's replyOfficial
01 Apr 2016, 11:56Hello Warvlam,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM219237
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM219237
Regards
Luleka
Telkom Social Media Team
Telkom's reply01 Apr 2016, 11:56
Official
Hello Warvlam,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM219237
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM219237
Regards
Luleka
Telkom Social Media Team