Still being billed for a service I had cancelled!!

My fiance had cancelled his mobile wifi contract in October 2015, as it was coming to an end, at your Clearwater Mall branch. The cancellation request was not put through and he was still debited, we then went back to the Clearwater Mall branch in September and the lady there had put through and immediate request for the contract to be cancelled in the mean while I had put a stop to the debit order. All seemed fine UNTIL I had tried to load data on the wifi only to be told that the line was SUSPENDED after sorting that problem out we are STILL being debited for a contract I had cancelled last year. I phone your customer care on the 02/02/2016 and spoke to a mangaer by the name of Tracy I was told the same old story that I would get a call in 72 hours and my issue would be sorted and they would get my cancellation form and refund me. GUESS what I have yet to receive this call and my matter is still not sorted out!!<br> <br> How much longer must I wait for you to actually cancel my contract and to sort out this problem Telkom?