DG
Dav G
1 reviews | Active since May 2014
11 Apr 2020, 13:18
Still being billed for a CANCELLED LINE - On the verge of escalation
A follow-up on my last review. As of today 11 April 2020 I have received yet ANOTHER BILL from Telkom for April 2020!!!
MY CANCELLATION OF SERVICE REQUEST WAS PUT THROUGH ON 27 JANUARY 2020 AND TWO FORTHCOMING AMOUNTS I HAVE SINCE PAID!
WHY am I still receiving an invoice for APRIL 2020!? for R150????????
Case number: ***3 Case number: ***9
Its now over 2 months and I am still being billed. Please give feedback before I decide to escalate.
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Replies (1)DG
Dav G's updateReviewer Update
15 Apr 2020, 14:2315 April 2020
Update: Telkom (billed for cancelled line)
The issue is in the process of being resolved. I chatted to Triselda Chetty from the billing department via the Telkom online chat service and was told that I am actually in credit and would be refunded. I was also told that I would be receiving no more invoices once the refund was complete.
I am not sure why the bill did not reflect the above. It stated - amount due by so & so date which is why I assumed money was owing.
Thank you Triselda Chetty for your kind assistance in sorting my query. It is appreciated.
Update: Telkom (billed for cancelled line)
The issue is in the process of being resolved. I chatted to Triselda Chetty from the billing department via the Telkom online chat service and was told that I am actually in credit and would be refunded. I was also told that I would be receiving no more invoices once the refund was complete.
I am not sure why the bill did not reflect the above. It stated - amount due by so & so date which is why I assumed money was owing.
Thank you Triselda Chetty for your kind assistance in sorting my query. It is appreciated.
DG
Dav G's update15 Apr 2020, 14:23
Reviewer Update
15 April 2020
Update: Telkom (billed for cancelled line)
The issue is in the process of being resolved. I chatted to Triselda Chetty from the billing department via the Telkom online chat service and was told that I am actually in credit and would be refunded. I was also told that I would be receiving no more invoices once the refund was complete.
I am not sure why the bill did not reflect the above. It stated - amount due by so & so date which is why I assumed money was owing.
Thank you Triselda Chetty for your kind assistance in sorting my query. It is appreciated.
Update: Telkom (billed for cancelled line)
The issue is in the process of being resolved. I chatted to Triselda Chetty from the billing department via the Telkom online chat service and was told that I am actually in credit and would be refunded. I was also told that I would be receiving no more invoices once the refund was complete.
I am not sure why the bill did not reflect the above. It stated - amount due by so & so date which is why I assumed money was owing.
Thank you Triselda Chetty for your kind assistance in sorting my query. It is appreciated.