LB
Lorna B
1 reviews | Active since Mar 2009
24 Feb 2016, 11:13
Still being billed - and cancelled in September 20
I cancelled my Telkom Mobile account in September 2015 - and am still being billed every month. I have called and followed up numerous times - and have had excuses from the system being down to no cancellation being found. <br> <br> Every month I am being billed R200.00 for an account I no longer use and have cancelled. So by now I am owed R1 000.00 by Telkom. <br> <br> What appalling service - always some excuse and nothing ever gets done.
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Telkom's replyOfficial
24 Feb 2016, 13:55Hello thereugo,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM204735
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM204735
Regards
Luleka
Telkom Social Media Team
Telkom's reply24 Feb 2016, 13:55
Official
Hello thereugo,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM204735
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM204735
Regards
Luleka
Telkom Social Media Team