Still being billed after sending all applicable documents in May
<p>Good day</p> <p>I Trust this email finds you well</p> <p>This is regarding my land line cancellation, my details are as follows:<br />name: Kamohelo Khahledi<br />ID Number: ********** 114084<br />Land Line: ********** 354</p> <p>Kindly note the following:<br />I submitted a cancellation on the 4th of May 2016<br />An Auto Response stating that i will be contacted in 21 days was received.<br />Telkom failed to contact me during the stated time which they confirmed in writing<br />After sometime, my balance was Zero on my Telkom Profile(see screen shot attached) and I stopped receiving alerts regarding my Bills via sms,email & Post(for both Ma&June)<br />To my surprise , on the 13th of July I recieved an online bill alert stating that i owe Telkom R648!!! for my land line <br />This is a clear indication that Telkom has failed to cancel my line and now i am being billed for a service i donot even use.</p> <p>Furthermore, i sent billing enquiries to actually determine what was the cause of and how to go about rectifying this matter and why telkom failed to contact me the client during the sated period and all i recieved was "please send cancellation form to servcancellation at telkom.cm" </p> <p>As i saw that that the billings department was ultimately useless, i resent the request and again today i recieved a bill for 858!! this has gone on long enough and I am entirely fed up with the incompetence of telkom.</p> <p>This is not my fault as the consumer i followed the correct procedures to cancel this service and can not be held liable for Telkom's Negligence and thus refuse to pay for for a service I do not use</p> <p> </p> <p>Please provide me feedback urgently as this unjust treatment of a loyal customer(now using Telkom wireless) can not go un noticed.</p>