1 reviews | Active since Feb 2015
STILL BEING BILLED AFTER CANCELLATION OF SERVICES
I closed my business down in April 2014 dye to my contract ending with my customer.<br> <br> Phoned Tel**** to cancel the line armed with ID no and Company registration details.<br> 1st call was holding 30+ minutes and the line went dead<br> 2nd call was holding 20 minutes, woman tells me she must put me through to someone else, hold another 10 min, line went dead.<br> So I decided to go to Tel**** store in Cape Gate, waited in line for a long time, eventually got in front, told them what I want to do, believe it or not, they took me to a phone, dialed the same number I did, was on hold for 15 minutes line went dead. Asked them *** lady just told me it happens and that I should try again.<br> <br> After a lot of Googeling found a number in Cape Town, told the guy I want to cancel a business line and he said, \No problem"Told him I was already out of the premises and he said he will put a block on the line while it is being processed. He gave me *** and assured me that everything is done and that someone may contact be just to verify. I paid about R2000 into that account in order to cover fees.<br> <br> Low and behold"
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is attended to and feedback will follow.
We sincerely apologise for the inconvenience.
Your ref number is: SM89795
Regards,
Zandiswa Gunu
Telkom Social Media
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is attended to and feedback will follow.
We sincerely apologise for the inconvenience.
Your ref number is: SM89795
Regards,
Zandiswa Gunu
Telkom Social Media
