Still being billed 2 Months after Cancellation
<p>I cancelled my telkom landline/ADSL in February 2017, its almost May and i'm still being billed for it 2 months later. I've spoken to Sibusisiwe Khumalo via email and phone and to Phindile via phone. Both have assured me the line will be cancelled. This week I got an email from telkom saying "Welcome to your new VDSL Line" with a new incoice attached to it. Because I opted for debit order they are just taking the money out of my account. Idont even live at the same adress that used the landline any more. </p> <p> </p> <p>The service here is absolutely atrocious. </p>
Good day Kevin ,
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Kevin ,
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
