Still being billed

Hi<br> <br> I received a response from official that my account's matter had been escalated and received this reference number from Telkom SM164646, however I still received a billing in January 2016 and my bank account was debited with R98.00 on the 18th December 2015. Clearly this matter has not been resolved and Telkom is still charging me for service that I cancelled a long time ago. Very unfair and I will never use Telkom in my life ever again. Their service is pathetic and have no respect for customers.