STILL AWAITS A REPLY

I AM STILL IN THE DARK AS AT 2 FEB 16!!!<br> SINCE OCTOBER 2015 I STRUGGLE TO GET THIS ACCOUNT FINALIZED.22 DEC 2015 I RECEIVED THE E-MAIL BELOW.WHEN I CONTACTED THEM I GOT AND UNFRIENDLY ANSWER THAT I MUST WAIT FOR STATEMENT IN JANUARY 2016 AND THEN CLAIM MY CREDIT.GUESS WHAT.I RECEIVED A FINAL STATEMENT SAYING I OWE THEM MONEY AND THEY SIT WITH A DEP OF R700.00 CAN NOBODY SORT THIS OUT?<br> From: HelloPeter Telkom <br> Sent: Tuesday, December 22, 2015 1:15 PM<br> Subject: Re: Your TelkomZA Case: SM178140<br> Greetings Mrs Van Rensburg <br> Thank you for giving us time and opportunity to attend and resolved your query, as confirmed the number has been cancelled and credit has been adjusted on your account which the net invoice will show credit as adjusted <br> This emails service as a confirmation that the case has now been resolved and will be closed you may closed it on Hello Peter as you will received a confirmation emailThank you your support and Business. <br> You may change the complaint to complement you may rate the service you have received from our HP team, you may change your complaint to a complement <br> Regards &amp; Thank You<br> Celiwe <br> Ops Specialist: So