Still awaiting upgrade and no response from Telkom

I took out the deal of Telkom to upgrade my ADSL line to a 10MB ADSL line and the DSTV Explorer two weeks ago. I shortly after received the explorer but its useless to me as my ADSL line is still not syncing at the 10MB that I agreed uppon nor have they changed my account to be able to do 10MB. If I would phone another ISP they do it then and there on the fly yet Telkom cannot do this even in two weeks. Now today again I have to log a call for a faulty line as I am struggling on the internet. I have phoned but the 10210 is useless and no wonder they want to retrench telkom staff. How can it possibly take that long as its a mere few ticks.